Registration, Passwords, Profile and Logging In:
When you register, you will be sent an email within minutes. This email is sent to the email address you have used for registration, so please make sure it is a VALID email address, and is correct. The registration email has a link for you to click, which will then verify your account and allow you to log in and start bidding and creating your Watch List of items.
If you do not receive an automated email from us straight away, then please check your SPAM Email box, as a number of people seem to get it re-directed to there.
The first time you log in for every new sale, you will have to accept the terms and conditions of sale to continue. Make sure you use the password you created when registering to log in.
Changes to email, your address, passwords etc. are all made from your profile page, which is accessible from the members section once you have logged in.
You will also need to ensure that cookies are enabled in your browser to log in. If you are asked to provide your ID details (Passport/Drivers Licence) and you are creating an account from within Australia, then the system cannot verify your IP address. Please disable any Private Browsing or Do Not Track Me functions from your browser to register within Australia without having to provide such ID details.
Please note, we Do Not store or record your password. If you forget your password, then you must click "Forgot Password" in the members function list, and a new temporary password will be sent to you. After this you can then change your password in your profile as suits you.
Bidding - Different ways of bidding in this Sale:
Postal Bids (Non Live):
Via the website through the Web Submissions Online Bid Form. The website will accept your bids and we will enter them for you manually.
Bidding via Phone or Email. We will accept initial bids in this format, however you will still need to confirm your bids before the sale closes by forwarding us a copy of the original signed bid form before the auction starts to ensure these bids are valid.
By filling out the enclosed Postal Bidding form from the Catalogue (or downloaded from the Website) and Posting or Faxing this to us. This form must be filled out in full and signed by the intended bidder.
All Non-Online Bids are manually processed, thus bidding via these methods will close off at 4pm AEST on Tuesday 10th September (before Session 1 starts) for S 100.
Online Members Bids:
Via the website through your Members personal bidding system. You must create a valid account and be accepted to bid, then you can access this account and log in to place bids.
Bids submitted by Online Postal Members is done via a "Watchlist". A Watchlist is created when you add a lot from the "Sale 100 Lots" Index, or when you bid directly from that lot (the system will automatically add it to your Watchlist). This will then show your bids you are currently winning and losing right up to the start of the Live Floor Auction.
Any bids submitted before the Sale are final and cannot be modified (except to increase the amount), so please be aware of this and double check all of your bids.
At 6:30pm AEDST on Tuesday 10th all bidding for Lots 1 – 580 will close, 30 minutes prior to the start of the Live Auction at 7pm AEDST.
At 6:30pm AEDST on Wednesday 11th for lots 581 - 1,411 will close, 30 minutes prior to the start of the Live Auction at 7pm AEDST.
At 6:30pm AEDST on Thursday 12th for lots 1,412 - 2,020 will close, 30 minutes prior to the start of the Live Auction at 7pm AEDST.
Remember that S 99 Will be held over THREE Sessions over the THREE days.
All Live Online bids received will be used to COMPETE against other Live Online Bidders as well as against any bids left (using the published bid increments and starting with THE LOWEST Bid received). All bidding is handled automatically by the Live Online Auction system, so you can bid in full confidence.
You should submit your maximum bids regardless of current Online bidding, as the Live Floor Auction bidding may well raise bids over the current levels (depending on the amount of competition for lots).
Note: On Lots over $500, the MINIMUM BID the system will accept is 70% of the lower estimate given. This may still be under the reserve as seen if the item is then highlighted in RED. Valid bids at or above reserve will be shown in GREEN.
Watchlist and Web Functions Explained:
The Watch List function allows you to create your personal bidding and want list for the auction in the one place. Here you can view all your successful and unsuccessful bids, as well as items you wish to consider. Items can be added to the Watch List from the Auction Lots page by clicking on the "Add to Watch List” button. Multiple bids can be submitted in one go by entering bids in the column beside each lot then hitting the submit bids button.
Successful bids will then be shown on the website in GREEN. By mousing over the image icon on the left hand side you can quickly view the full lot description and image.
Items in your Watch List can be removed by clicking on the "Remove" button on the Auction lots page, or from the Watch List by clicking on the red "cross" at the far right (Note: lots you have bid on cannot be removed).
If you bid on any lot directly (while viewing it), that lot will automatically be added to your Watchlist.
Pictures of EVERY single lot is available through the website "Lots" feature. This makes Viewing and Bidding easier. You can click on any image in the "View Images Section" to enlarge it to full screen, and can also save them to desktop.
The website also has a search function to search by category, grade or price.
The "Account" button will give you an idea of your current balances including buyer's premium and show you lots you are currently winning and losing at this particular moment.
The accounts page does not include postage or other applicable charges such as insurance. Check your account page after S 100 concludes for an indicative guide to your successful bids and account total. All final invoicing for all sessions will be emailed/sent by Tuesday 17th. Payment can be made from then and lots will be packed/posted from Wednesday 18th.
If you DO NOT receive a final invoice by the Thursday 19th September, contact us ASAP.
New Bidders and Terms of Sale:
Please see the Catalogue or HERE for the Terms and Conditions of Sale.
New bidders will need to be approved to bid. Credit card details and other identification (eg a Drivers Licence) or references may be necessary to activate a valid account.
All non-Online Postal Bidders must fill out and sign all areas of the Postal Bid Form as requested. All Email Australian bidders wanting to pay by credit card must also complete and return a signed Postal Bid Form (via a post or fax) before Auction start. We reserve the right to hold new credit card bidders purchases for up to 30 days after full payment.
Overseas bidders will need to provide detailed information (including attaching a current Drivers Licence/Passport) to be a valid bidder, otherwise they will be deleted from the database. Strict controls and criteria will apply to all overseas bidders including a wait period of 30 days for full fund clearance to occur before items will be shipped. Overseas payments will only be accepted by direct Bank transfer only into our account.
Buyers Premium:
A 22% Buyer's Premium will apply on the knock down price of every item in this sale.
Credit Cards & Payment: All amounts are in Australian Dollars and a 22% Buyers Premium will be payable and added to each lot. Lots are processed upon clearance of funds. We reserve the right to hold new clients paying by credit card items for up to 30 days. MasterCard and Visa are accepted for payment. A 1% surcharge will be added for all credit card payments. To pay by Credit Card contact our office: (07) 55 380 300 or email us: mail@iagauctions.com
All payments must be finalized within 14 days of Sale.
Direct Bank Payments/Postage: Please advise us if paying by electronic transfer to ensure that your payments get processed effectively. Make sure to include your name and invoice number in your payment. Items will be dispatched 1-3 days after payment is confirmed, and where possible items will be posted from Monday to Wednesday. All our postage is now fully trackable. You can track your items once they have been posted by logging into your account and clicking on the blue “Track Your Item” button(s).
Direct deposit of funds/cheques to be made to:
Account: W J Hannaford Trust Account
BSB: 014 688
Account No: 255838964
SWIFT Code: ANZBAU3M (international buyers only)
Postage and Insurance:
Small items under $200 - $15 upwards (weight dependent) with no insurance (unless stipulated), then costs will be as follows: Small items under $1000 - $15 upwards plus $5 insurance. Items over $1000 - $15 upwards with signature on delivery, insurance up to $4,999 add $20, over $5,000 will be add $30 plus $5 per Thousand Dollars thereafter capped to a maximum cost per parcel of $100.
For items over $30,000 we will supply a separate quote at cost.
Parcel post will be used for all heavy items unless stipulated (slower/cheaper) and trackable.
International post will be at cost (via Australia Post where possible) but not insured. Currently there have been some issues shipping numismatics overseas with Australia Post, so if you are unsure about shipping, please contact us ASAP.
Please call or email for any further inquiries or assistance
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